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Where can I find protections compatible with my bike ?
The search bar on our website’s homepage allows you to select your motorcycle’s brand, model, and year to find all compatible products.
What it the average order preparation time ?
All orders are usually processed and shipped within 24 to 48 hours.
How can I track the status of my order ?
You can follow your order’s progress in the “My Orders” section of your account. You’ll also receive a tracking email once your package has been shipped.
Can I change my delivery address after placing an order ?
To update your shipping details, please email us at contact@axpracing.com within 12 hours of placing your order. After this time, we cannot guarantee that changes can be made.
I need new components for my protection, can I order them?
If you need screws or components to replace broken or lost parts, please contact our customer service at contact@axpracing.com to request replacements.
Shipment
What are your shipping costs ?
Shipping costs are calculated at checkout based on the products in your cart and the delivery country.
Are express or faster shipping options available ?
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What should I do if my order is lost or arrives damaged ?
If your package is lost or arrives damaged, please email us at contact@axpracing.com. We will contact the carrier to investigate and ensure a solution is provided.
Do you offer free shipping for orders above a certain total ?
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Will I be charged taxes for delivery to another country ?
Additional customs fees may apply when shipping your order, particularly to countries outside the European Union. These fees vary by product, so we are unable to provide a precise amount.
Which carrier(s) do you use ?
Within the European Union, we ship via Chronospot and DPD.
For international orders, we use DHL and UPS.
Payment
Which payment options are available ?
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Are my payment details safe and secure ?
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Is it possible to pay in multiple installments ?
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What currencies can I use to pay ?
Two currencies are available on our website: the Euro (EUR) and the US Dollar (USD).
Am I able to store my payment details for easier checkout next time?
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Protective parts development
Which types of vehicles do you make protective parts for ?
AXP Racing provides protective parts for motocross, enduro, and trail motorcycles, as well as for quads and SSVs.
How do you decide which motorcycles need protective gear ?
AXP Racing produces protective parts for nearly all new motocross and enduro models, including 6mm and 8mm skid plates, chain guides, radiator guards, and disc protection.
For trail bikes, development is primarily guided by the model’s popularity and customer demand.
Where do you get the motorcycles to work on and develop products ?
We typically borrow motorcycles from local dealers we work with regularly.
Occasionally, customers lend us their bikes for a few days, allowing us to develop the protective parts they need.
Do you offer custom or individual product development ?
We do not create custom parts for individual customers. All development is done on standard models, with production carried out in series.
That said, if you have a specific request that could potentially be produced in series, please reach out to us through our contact form.
Where can I find directions to assemble my AXP protections ?
Every AXP Racing protective part includes a printed assembly guide, and a tutorial video can be found on our YouTube channel.
How do I know if my protective part is compatible with other accessories ?
By selecting your motorcycle model in our website’s search bar, you can see all compatible AXP Racing protective parts.
To check compatibility with accessories from other brands (like crash bars or center stands), refer to the “Can be installed with…” section on the product page.
Technology and materials
What material is used to make AXP skid plates ?
AXP Racing skid plates are made from HDPE (high-density polyethylene) plastic, with a thickness of 6 or 8 mm.
This plastic is very lightweight yet durable, returning to its original shape after impacts, eliminating vibrations, and significantly reducing impact noise.
It is also 30 to 40% lighter than its aluminum counterpart!
What material is used to make AXP chain guides ?
AXP Racing chain guides are made from UHMW (ultra-high-molecular-weight polyethylene) plastic, offering high resistance to friction, the perfect material for a protection that is constantly exposed to impacts.
What material is used to make AXP radiator guards ?
We offer three models of radiator guards:
- Standard: Made from 4 mm thick aluminum with a three-point mounting system (two at the front and one on the central beam) for full protection in case of a lateral fall or frontal impact.
- Hard enduro: Structure made from 4 mm thick aluminum, with a 6 mm thick HDPE plate at the front that can be quickly removed to provide additional frontal protection while maintaining optimal airflow.
- Easy-cleaning: Fully made from HDPE plastic, with wings that clip on at the front for ultra-fast, tool-free removal.
With or without linkage guard: what should I choose ?
The 6 mm thick HDPE plastic skid plates are specially designed for MX, SX, and soft enduro use, with minimal obstacles. They protect the lower engine, frame, and casings.
The 8 mm thick skid plates, on the other hand, are designed for extreme enduro with significant obstacles. They cover the lower engine, frame, casings, and water pump. The rear extension of the skid plate protects the linkage and frame all the way to the footpegs for optimal protection.
Account and professional area
Do I have to create an account to place an order ?
Yes! To place an order on AXP Racing, you’ll need to create an account. This way, you can easily keep track of your order history and access all your invoices.
Where can I find my invoice ?
You can find all your invoices under the "My Invoices" tab in your personal account.
How can I change my personal information ?
Go to your personal account to update your information or change your password.
I forgot my password, how should I do ?
Go to the login page of your personal account, click on "Forgot Password," and you will be redirected to a password reset page.
How can I become an AXP Racing product dealer ?
To become an AXP Racing dealer, go to the "B2B Access" tab, then select "Professional Account." Fill out the form, making sure to include your VAT number (for European companies).
Once your account is approved, you’ll be able to place orders directly from your professional account.
Need more help ?
If you still have questions, feel free to email us at contact@axpracing.com or give us a call at +33 9 72 15 58 92.